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ADDENDUM NO. ONE TO CONTRACT NO. K-1011-133: BY AND BETWEEN THE CITY OF NORMAN AND RCC CONSULTANTS, INC., INCREASING THE CONTRACT AMOUNT BY $254,340 TO PROVIDE IMPLEMENTATION SERVICES AND MOBILE DATA NETWORK CONSULTING SERVICES FOR THE COMPUTER AIDED DISPATCH (CAD), POLICE RECORDS MANAGEMENT SERVICES (RMS), AND MOBILE DATA NETWORK (MDN) PROJECT AND BUDGET APPROPRIATION AND REIMBURSEMENT.
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BACKGROUND: The City of Norman Emergency Responders (Police and Fire) have been using multiple databases and software solutions to satisfy minimum response and reporting needs. The current applications and multiple database infrastructures presently utilized have proven to be an inefficient and unreliable solution. The City has been using GLOBAL Computer Aided Dispatch (CAD) since December 2000, GLOBAL Police Records Management System (RMS) since October 2003 and Firehouse Fire Records Management since 2000. Since the implementation, there have been performance issues with the present software solutions that support public safety. These issues and situations include, but are not limited to delays, lock-ups, lengthy data back-ups, computer processor unit (CPU) spikes, field-reporting limitations, etc. Performance issues continue after multiple software upgrades and appear to be systemic. The Emergency Responder Departments (Police and Fire) in conjunction with the Information Technology Division have openly discussed and researched opportunities to replace these software solutions since 2004. The goal is for the City of Norman to invest in an integrated database system and migrate necessary data accordingly. This would reduce redundant data entry, improve application response, and enhance public safety’s workflow, ultimately increasing personnel efficiency.
On February 22, 2011, Council approved contract K-1011-133 with RCC Consultants in the amount of $105,000 to provide the following services:
Perform a needs assessment and assist the City in developing ...
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